See our CFEP Patient Feedback Form Armadale Family Clinic here.
We’ve taken the following steps to lift the quality of our service:
- Instrumental music volume adjusted
- When a doctor is running more than 15mins late patients are sent a notification informing them of the delay and approximate waiting time.
- Improved service experience through effective communication by staff if doctor is running late
- Patient can now request for repeat script through HotDoc.
- Internal training on staff to enhance communication and interpersonal skills to provide exceptional service
- Cultural training for staff to provide culturally appropriate and respectful care
