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Our GP’s are just a video call away

If you’re an existing Family Clinics Australia patient, our Telehealth GP services bridge the gap between high-quality healthcare and convenience. 

Whether you’re at home, at work, or even on the go, our dedicated team of general practitioners are just a video call away. 

We leverage the latest in telecommunication technology to provide you with a range of medical services—from routine check-ups and prescription management to specialist referrals and mental health support—all without the need for physical travel.

Simply book an appointment online with your Armadale, Caulfield South or Prahran GP today to take advantage of this service!

Services Offered

Our Telehealth GP services in Melbourne cater to all aspects of family, women’s, and men’s health. Here’s what you can access from the comfort of your home:

General Health Consultations 

Whether you need a routine health check-up, advice for managing a chronic condition, or have specific symptoms that concern you, our GPs are here to help with professional medical consultations.

Prescriptions 

Managing your medications has never been easier. Our GPs can issue new prescriptions or renew existing ones, which you can collect from your local pharmacy.

Referrals

If you require specialist care, our GPs can provide referrals directly during your telehealth consultation, streamlining your pathway to receiving the expert care you need.

Mental Health Support 

Mental well-being is as important as physical health—access confidential mental health consultations and ongoing support from our compassionate GPs and psychologists.

Follow-up Care 

For continuous health management, we coordinate follow-up appointments and necessary tests, ensuring a seamless care experience.

If you’re looking for a convenient, effective way to look after your health, without compromising on quality or accessibility, simply book an appointment online with your Armadale, Caulfield South or Prahran GP today!

How Telehealth Consults Work

Accessing our Telehealth GP services is straightforward:

  1. Find a time that works for you and book your appointment through our website.
  2. Gather any relevant health information or questions you want to ask your GP.
  3. Click on the link in your confirmation email. If it’s your first time, you might need to allow your browser access to your camera and microphone. Don’t worry, it’s secure and privacy-protected.
  4. That’s it! Discuss your health concerns with your GP, just like you would in person.
  5. We’ll organise prescriptions and any necessary referrals for you and send them to your registered email address.

That’s all there is to it! 

You don’t need to download any software or special programs.

Just simple, straightforward access to healthcare, whenever you need it.

Book your telehealth appointment today!

Don’t let a busy life or the Melbourne hustle stop you from prioritising your health. 

Book an appointment online with your Armadale, Caulfield South or Prahran GP today.

Our dedicated team of GPs are here to provide you with the quality care you deserve, wherever you are.

Telehealth FAQ’s

Yes, for many types of consultations, Telehealth is just as effective as seeing a GP in person. It’s particularly useful for routine check-ups, mental health support, and managing ongoing conditions.

Payment is straightforward and secure. After booking your appointment, you’ll receive instructions on how to pay online before your consultation.

If during your Telehealth consultation, it’s determined you need a physical examination, we will arrange for you to visit our clinic or guide you to the nearest appropriate facility.

Absolutely! As long as you have a reliable internet connection, you can access our Telehealth services from anywhere in Melbourne.

You’ll need a device with a camera and microphone (like a smartphone, tablet, or computer) and a stable internet connection. Before your appointment, make sure your device is charged and you have a quiet, private space for your consultation. Headphones are recommended if you’re going to be in a public or noisy environment.

FAQs

We are a private billing clinic. However, Chronic Disease Management Plans, Team Care Arrangements and 75+ Health Assessments are bulk-billed.

Type of Visit
Private Fee
Fee Under 16s (20% discount*)
After 6pm and Saturday
Medicare Rebate
Brief Consultation
$65
$54
$75
$18.95
Standard Consultation
$100
$80
$110
$41.40
Long Consultation
$170
$136
$185
$80.10
Prolonged Consultation
$230
$184
$245
$118
Last updated 1 May 2023
* Under 16 discount only applies during standard hours i.e. not after 6pm and Saturdays
Note: the above is to be used as a guide only, the gap refers to the out-of-pocket cost for the consultation.

Yes. An additional $5 fee is charged for accounts not settled on the day of consultation.

Medicare rebates can be electronically claimed at the time of payment.

We require a minimum of 2 hours notice of any cancellation. This allows adequate time to allocate the appointment to another patient seeking medical care. A fee applies to non-attendance or late cancellations.

Yes. A nurse attendance fee of $80 applies except for childhood immunisations, travel immunisations, blood pressure checks, chronic disease management plans/reviews, 40-49 year old health assessments, 75+ health assessments, and health assessments for individuals with a disability.

Yes. An out-of-pocket fee applies for all repeat scripts and referrals requested without a consultation. The request will be referred to the patients’ usual doctor who will assess the request.

This service is provided in exceptional circumstances only.

Our clinic is a private billing clinic and runs by appointment only. In the event of a medical emergency, call 000 immediately.

We encourage patients to arrange an appointment to see their doctor for the follow-up of all investigations undertaken.

This allows the opportunity to discuss your progress and make changes to your treatment plan (if required).

Patients identified as requiring urgent follow-up will be contacted by staff to arrange an appointment under the direction of the treating doctor.

Patients identified as requiring non-urgent follow-up will receive an SMS alert via HotDoc to arrange an appointment to discuss these results within 1-2 weeks.

Medical advice can only be obtained by arranging an appointment with your doctor. Medical advice will not be provided through email communication.

If you’re a patient of the clinic and your doctor has requested you forward correspondence which relates to a recent consultation, speak to our administration staff to obtain the relevant email address.

You will be asked to verify your personal details i.e. your full name, DOB, address and contact number before we can provide you with this information.

This is to reduce spam and limit the possibility of the clinic receiving suspicious emails.

If you are sending information on behalf of a minor, again you will be asked to verify their personal details as outlined above.

IMPORTANT: In the subject heading of your email you must add the full name of the doctor you wish to bring this correspondence to the attention to, together with the full name and DOB of the patient.

After sending, you will receive an automated reply. Please view this as confirmation that your email has been received successfully.

Email communication will not be accepted for matters which have not been previously discussed with the doctor and/or practice nurse.

Our doctors are unable to answer telephone calls whilst they are in consultation with another patient. Our staff will ask you to inform them of the nature of your call and urgency so that we can assist you further.

If you have feedback or wish to make a complaint about the service we provide, please email us at [email protected].

If we have been unable to resolve your complaint you can contact the Health Complaints Commissioner using the following methods:

– Complete the online form here: https://hcc.vic.gov.au/make-complaint.

– Complaints can also be submitted between 9am-5pm, Monday to Friday by phoning 1300 582 113 (for translation services contact TIS National on 131 450 or through the National Relay Service: https://www.infrastructure.gov.au/media-communications-arts/phone/services-people-disability/

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Our Clinics
Phone
(03) 9509 1811
Armadale Clinic
(03) 9509 1811
Operating Hours
Monday to Friday
8:00am – 6:00pm
Saturday
9:00am – 12:00pm
Sunday
Closed
Getting Here & Parking
Our Clinics
Address
Ground Floor 1002-1004 High St, Armadale, VIC 3143
Opening Hours
Monday to Friday
8:00am - 6:00pm
Saturday
9:00am - 12:00pm
Getting Here & Parking
Tram
The Number 6 tram stop (Kooyong Rd/High St) is outside our front door.
Train
Armadale Train Station is a 2-minute walk away from the Clinic. Armadale Station is on the Pakenham, Cranbourne and Frankston lines.
Bus
The 605 bus stop (High St interchange) is across the street from the Clinic.
Parking
There is limited parking on High St, Kooyong Rd and in Morey St behind King’s Arcade. We suggest the free parking at 3 Williams Street, Armadale. Before 9am and after 4:30pm please be aware of the clearway restrictions on High St and Kooyong Rd.
Address
478 Kooyong Rd, Caulfield South VIC 3162
Opening Hours
Getting Here & Parking
Tram
Gardenvale train station is 900m away
Bus
The 604 and 605 buses stop right outside the clinic
Parking
There is ample 2 hour parking in the surrounding streets
Address
138 Williams Rd Prahran, VIC 3181
Opening Hours
Monday to Friday
8:00am - 5:00pm
Weekends & Public Holidays
Closed
Getting Here & Parking
Tram
The 72 tram stop at the corner of Malvern and Williams Rds is 250m away.
Train
Hawksburn train station is 700m away.
Bus
603 bus stop is 50m away on Williams Rd 604 bus stop is 700m away.
Parking
Parking is available on Williams Rd but it is a tow-away zone from 4:30-6:30 pm Monday to Friday. Entry to the clinic is via Williams Rd only.
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