GP Melbourne
Our clinics specialise
in all aspects of
Family, Women’s
and Men’s Health
Family Clinics Australia
Family Clinics Australia has delivered medical care to residents of Armadale, Prahran, Toorak, Malvern, and South Yarra and surrounding suburbs for more than 20 years. The clinics specialise in all aspects of family, women’s, and men’s health. Our clinics have onsite Melbourne Pathology, psychologists, and dietitian services as part of its commitment to multidisciplinary healthcare.
- Telehealth GP
- Pathology
- Physiotherapy
- Psychologists
- Adolescent Health
- Mental Health
- Family Planning & Obstetrics/Shared Care
- Men’s Health
- Paediatrics & Free Childhood immunisations
- Pre-Employment Medicals
- Preventative Medicine
- Sexual Health
- Skin Cancer Screening
- Travel Vaccinations
- Weight Management
- Women’s Health
Our clinics are designed to provide doctors with a bright, clean and enjoyable workplace with the items you need. We invest heavily to ensure you have the best administrative assistance and technology (e.g. Best Practice, HotDoc, and Cubiko) so you can focus on patient care.
We are committed to practicing the best evidence-based medicine with an emphasis on individual patient care. Local specialists deliver regular education seminars at the clinic to ensure we are practicing the most up-to-date health care.
We have regular meetings with case presentations involving nursing and medical staff as part of our commitment to ongoing education and professional development. We’re also a teaching practice and are enthusiastic in educating medical students.
We’re constantly looking for ways to improve the experience of our medical team. We collect feedback from our doctors each quarter to identify ways we can improve patient care.
We love to hear from VRGP’s who are interested in what Family Clinics can offer. Please get in touch to organise a confidential conversation with our Medical Director.
- We have a loyal, ever-increasing patient base
- On-site pathology
- Our clinic is mixed (mostly private) billing
FAQs
Do you accept new patients?
Yes, new patients are welcome.
Do you accept walk-ins?
Our clinic is a private billing clinic and runs by appointment only. In the event of a medical emergency, call 000 immediately.
Do you provide after-hours care?
Yes. Our clinic provides after-hours care through our accredited locum service. For after-hours care or to request a home visit when our clinic is closed, please call 13 26 60.
Do you do home visits?
We encourage patients to come to the clinic for a consultation so their doctor can deliver optimal care with full access to clinic facilities and equipment. Regular patients who are unable to attend the Clinic will be referred to their usual doctor who will assess the home visit request and make appropriate arrangements for the patient.
How do I access scripts, referrals, and test results?
To maintain the best level of care and for continuity of medical management you are required to book an appointment with your doctor for all scripts, referrals, and test results.
Scripts and referrals can be requested in the top right of this website or using the HotDoc app.
If required, we recommend patients’ request a copy of their pathology/radiology results at the time of consultation.
Do you use Smart Recalls / reminders?
Yes. Smart Recalls are a great tool to help us practice preventative medicine. We use reminder systems for Pap smears, blood tests, immunisations, health checks, care plans and for repeat planned consultations.
We enrol patients in the appropriate recall/reminder systems. You can opt out any time.
How can I access my results?
We encourage patients to arrange an appointment to see their doctor for the follow-up of all investigations undertaken.
This allows the opportunity to discuss your progress and make changes to your treatment plan (if required).
Patients identified as requiring urgent follow-up will be contacted by staff to arrange an appointment under the direction of the treating doctor.
Patients identified as requiring non-urgent follow-up will receive an SMS alert via HotDoc to arrange an appointment to discuss these results within 1-2 weeks.
How can I provide feedback and complaints?
If you have feedback or wish to make a complaint about the service we provide, please email us at [email protected].
If we have been unable to resolve your complaint you can contact the Health Complaints Commissioner using the following methods:
– Complete the online form here: https://hcc.vic.gov.au/make-complaint.
– Complaints can also be submitted between 9am-5pm, Monday to Friday by phoning 1300 582 113 (for translation services contact TIS National on 131 450 or through the National Relay Service: https://www.infrastructure.gov.au/media-communications-arts/phone/services-people-disability/
What is you communication policy?
Medical advice can only be obtained by arranging an appointment with your doctor. Medical advice will not be provided through email communication.
If you’re a patient of the clinic and your doctor has requested you forward correspondence which relates to a recent consultation, speak to our administration staff to obtain the relevant email address.
You will be asked to verify your personal details i.e. your full name, DOB, address and contact number before we can provide you with this information.
This is to reduce spam and limit the possibility of the clinic receiving suspicious emails.
If you are sending information on behalf of a minor, again you will be asked to verify their personal details as outlined above.
IMPORTANT: In the subject heading of your email you must add the full name of the doctor you wish to bring this correspondence to the attention to, together with the full name and DOB of the patient.
After sending, you will receive an automated reply. Please view this as confirmation that your email has been received successfully.
Email communication will not be accepted for matters which have not been previously discussed with the doctor and/or practice nurse.
Our doctors are unable to answer telephone calls whilst they are in consultation with another patient. Our staff will ask you to inform them of the nature of your call and urgency so that we can assist you further.
How do you protect my privacy?
We are committed to upholding patient confidentiality in accordance with the Australian Privacy Principles. All patient details and personal health records remain private and the information is only accessible to authorised staff. An information brochure is available at reception containing the full details of our clinic policy for protecting the privacy of your personal and health information.
News & Updates
Heart Disease & Physical Activity: Does It Reduce The Risks?
Extended hours for onsite pathology at Armadale
Learn how we’re improving patient care at Armadale Family Clinic
Learn how we’re improving patient care at Prahran Family Clinic
Family Clinics specialise in all aspects of Family, Women’s, Men’s Health and have onsite Melbourne Pathology, allied health and specialists as part of its commitment to multidisciplinary healthcare.
